Draft — owner to review. This page is placeholder policy text written for payment-gateway onboarding. Please have it checked (and a lawyer review it if needed) before going live.
We sell fresh, perishable food that is cut to order, so please read how cancellations and refunds work.
Cancelling an order
- You can cancel from your order page while the order is “Placed” or “Confirmed” — before it is packed.
- Once an order is packed or out for delivery it cannot be cancelled, because the meat has already been cut for you.
- Unpaid online orders are cancelled automatically if payment is not completed within 30 minutes.
- We may cancel an order if we cannot supply it; you will get a full refund.
Quality issues
If anything is wrong with your order — wrong item, missing item, or a quality concern — please contact us on WhatsApp or call +91 99599 52069 within [owner to confirm: e.g. 2 hours] of delivery, with a photo if possible. We will replace the item or refund it.
How refunds are paid
- Amounts paid from your Bhavya's wallet go back to the wallet instantly.
- Online payments (UPI/card/netbanking) are refunded to the original payment method. Banks usually take 5–7 working days to show the refund.
- For Cash on Delivery orders, refunds are credited to your wallet, or by another method agreed with you.
Wallet
Wallet balance (including top-ups, refunds, cashback and bonuses) can be spent only at Bhavya's and cannot be withdrawn to a bank account.
