Draft — owner to review. This page is placeholder policy text written for payment-gateway onboarding. Please have it checked (and a lawyer review it if needed) before going live.
This policy explains how Bhavya's – The Natukodi House handles your personal data when you use our website, app or WhatsApp ordering, in line with India's Digital Personal Data Protection Act, 2023.
What we collect
- Your mobile number (to sign you in and contact you about orders), and your name and email if you add them.
- Delivery addresses you save, and delivery preferences.
- Your orders, wallet transactions, coupons used and reviews you write.
- Basic technical data needed to run the site securely (such as sign-in cookies and device type).
Online payments are processed by our payment gateway partner (Cashfree Payments). We never see or store your full card or UPI details.
How we use it
- To take, deliver and support your orders, and to process payments and refunds.
- To send order updates (SMS, WhatsApp or app notifications).
- To send offers, only if you have not opted out.
- To prevent fraud and keep accounting records required by law.
Who we share it with
Only with those who help us serve you: our delivery riders (your name, phone and address for that order), our payment gateway (Cashfree Payments), and our SMS/messaging and hosting providers. We do not sell your data.
Cookies
We use essential cookies to keep you signed in securely. We do not use advertising cookies.
How long we keep it
We keep your account data while your account is active. If you delete your account, we remove your personal details and keep only anonymised order records needed for accounting and tax.
Your rights
You can view and update your details in your account, and delete your account at any time from Account → Delete account. For any other request or grievance, contact us at +91 99599 52069. [Owner: add a grievance officer name and email here.]
